About Me

Hayley Owen MBIE, Dip,FD, CTLLS, LM.BIFD, MEAE.

York's most qualified Funeral Directors only fully qualified lady funeral directors, undertaker and embalmer in York

I have been interested in this line of work since I was 15, Me & my husband David, who is a qualified funeral director and I were so pleased to finally open our own independent funeral home, Hayley Owen Funeral Director, in 2015. we take great pride in personalising each funeral to every family's wishes. We invite you to come and look at our lovely funeral home, have a cup of tea or coffee with us, read our verified reviews and then make your decision. All good funeral directors will be more than happy to show prospective clients where their loved one will be cared for, and to answer any questions you might have, You may need to make an appointment to visit the mortuary, but as the person paying for the services of a funeral director, you have every right to ask to see where your loved one will be while they are in the care of the company you are considering employing.

You can also ask to see the company’s cremated remains policy, and to ask to be shown the procedures they have in place to ensure that the correct cremated remains are returned to the client following a cremation. All good funeral directors will understand just how worrying the current investigations are and will do their best to reassure you that they have watertight procedures in place, and that they and all their staff follow best practice. If your request to see the mortuary is refused, or if your insistence on reassurance about procedures is met with resistance, then we would recommend changing funeral directors. Remember, you are the client, the person who has died is precious to you, and you have to have complete trust that your loved one is in safe hands.

24 hour York 01904 792525

**Leeds 01138 730825 * Harrogate 01423 209125 * Selby 01757 247145**

Services

By upholding traditional religious and non-religious services, or a more modern funeral, Hayley Owen Funeral Director provide everyone that comes to us with a respectful, bespoke service. We believe that for every life is unique, so is every funeral, and we are proud to offer a range of more unique options such as eco-funerals, a horse drawn hearse, or even a bugle player for a military funeral, so you can personalise your loved one’s service.

Our team strives to be professional and understanding, you can be as involved in the process as you would like. Whether you would like us to take care of everything, from coffin choices to personal keepsakes, or whether you want to oversee the personal touches yourself, we are here to support you every step of the way.

We also offer funeral plans should you wish to plan ahead and pre-pay for your funeral.

If a death has occurred, we are available 24 hours a day, 7 days a week. One of our qualified staff will be ready to talk with you, call us on 01904 792525.

Free customer parking avalible

We take care of everything

when you need us most

Our funeral choices are varied and include unique options to ensure your loved one’s wishes can be fulfilled – whether you require a simple, affordable service, a dignified, traditional service, or a reilgious or non reilgious funeral. For a more alternative burial option, we also provide burials at sea or environmentally friendly woodland burials. There is a range of personalised additions available for the service as well, such as a horse-drawn hearse, or a bugle player for a military funeral. We will take care of everything for you, from the coffin to the smaller details, such as the flowers, newspaper announcements and service sheets.

Our reputation at Hayley Owen Funeral Director's has been built on trust and recommendation, we pride ourselves in offering the highest standard of service. Our team can help guide family members through difficult decisions and legal requirements.

York's only licensed funeral directors with both Male & female qualified funeral directors

Licence to Practice

Our Licence to Practice is issued on an annual basis to BIFD Members who have dedicated themselves to 12 hours of approved Continuous Professional Development throughout each year. This scheme was developed to encourage best practice within the funeral profession. The licence scheme alongside our ‘Look for the Licence’ logo aims to reassure the public that they will receive a professional standard of service. Licence holders are also promoted through the BIFD

serving York Leeds Harrogate and all surrounding communities

IFSO approved premises

Who We Are

Testimonials

From my first contact with Hayley she put me completely at ease and was very generous with her time. The funeral home is beautiful and it is obvious that a lot of thought and effort has gone into making it as comfortable as possible. The whole team are professional, approachable, knowledgeable and very kind and caring. Hayley is such a lovely person and it is clear that she genuinely loves her work. The staff are very respectful and courteous. I have no hesitation in recommending Hayley and her team and felt supported at such a difficult time. Many thanks to you all for helping to ensure that mum was well cared for during her time with you, and for ensuring that the arrangements worked well on the day of the funeral.

Diane Cambridge

I am using Hayley Owen funeral directors at the moment for my dear mum. I am an end of life staff nurse have been for thirty three years so am experienced in end of life care . I wanted to keep my mum at home I thought after her death they offered me support where they would visit every day but I decided to use their chapel of rest .I wasn’t ready for mum to be picked up it felt too soon . They gave me as much time as I needed which was enough and David and Angela were so very professional .They bowed to the back of the private ambulance and Angela walked in front of their immaculate black ambulance respectfully till they were out of sight and David drove soo slowly it was so emotional but respectful . This was the start of our journey so professional , very smartly dressed and gave us great comfort .I had arranged to go with Hayley Owen before mum died I had communication with Beth before hand and Hayley communication was quick and itemised and their services were very reasonable.I knew exactly how much everything was going to be before mum died and they offered support if I needed it before mums death . I could not be happier with how they conducted themselves and respected my mum . Thank you it has made a terrible time more bearable

Lisa Katie

In what is a difficult time for families, I found all staff at Hayley Owen Funeral Directors sympathetic and understanding. They were highly competent and made sure everything was taken care of. I liked the fact they did everything for me after the initial meeting. There is enough to do when dealing with a relatives death, and they made it a lot easier.

Amanda Wood

Hayley Owen's has been fantastic throughout the whole process from coming out to the house to meet with my brother before he passed, to guiding me through the process of what needed to happen after, and helped take a lot of arrangements from my shoulders. On the day of the funeral Hayley and her team were so helpful and polite, they really did help a difficult day go smoothly.

Eddi Sharp

Arranging my own mothers funeral was the most difficult thing to do, but Hayley are her team helped an awful process be so much nicer. From having a selection of caskets to choose from (the seagrass was lovely - just perfect for my mum). I’m not sure if all funeral directors do as much as Hayley does, but from liaising with the wake venue, the humanist celebrant, the flowers and sorting the order of service - they took so much stress away with their flawless organisational skills, and it was much more than I expected. Also the finishing touches: the personalised collection box and the touching angel card (that has flower seeds on) I received in the post after the funeral. Hayley’s team do an amazing job, and I would thoroughly recommend them.

Nicole Hobson