Hayley Owen Funerals (York) Ltd takes the privacy of it's clients very seriously. The following document explains how we use any personal information we collect about you and your loved one when you use our services and contact us via our website.
We are Hayley Owen Funeral Director, an independent family run funeral director based in York. We are registered with the Information Commissioners Office (ICO) [Register ZB059199].
We are the data controller and data processor of your personal data.
This data is likely to include your name, address, telephone number and email address. We may also collect information when you pay with a debit or credit card. The information that is collected, (which may include sensitive information) is essential to us in the performance of our duties to you. We use this information for the purpose of carrying out funeral arrangements on your behalf or to make pre-paid funeral plan applications.
The legal basis of us holding this personal data is therefore for us to provide you a service as set out in a contract between both parties.
We will take all reasonable security measures to protect your personal information in storage. These measures include:
Where we store your data:
Should you wish to access the information we hold about you:
GDPR gives you the right to access any information held about you. We shall respond promptly within 30 days of receiving any request. We shall provide you with details of the personal information we hold about you, including the source(s) of this information and the reason for processing this information, and the people/organisations we are entitled to share this information with.
You have the right to request rectification of any inaccurate data that we hold about you. It is important that we hold accurate information about you and will take all reasonable steps to ensure when collecting this data, that accuracy is always considered. Sometimes data held will need to be updated and you can assist us with this by informing us of any changes when they occur.
You have the right to obtain a restriction of processing data in the following circumstances:
You have the right to request the erasure of any personal data that we hold about you.
You have the right to data portability. We will provide the data in a suitable format to be readily transferred to another data controller. This would be in the event you wish another funeral director to take over your arrangements.
You have the right to object if there are legitimate reasons to your data being processed by us. If you have objected to us processing your personal data based on legitimate reasons then we shall cease such processing immediately unless it can be demonstrated that our legitimate grounds for processing over-ride your interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims.
If you have any questions please do not hesitate to contact Dave Barker (Director) at Hayley Owen Funeral Director, 01904 792525.
If you have a complaint about any aspect of how your personal data has been used then please contact Dave Barker in writing at Hayley Owen Funeral Director, 169-171 Boroughbridge Road, York, YO26 6AN.
We will review this policy and may make changes from time to time in accordance with any requirements of GDPR.
Updated 23rd June 2022
Next review date 22nd June 2024