Hayley Owen MBIE Dip.FD LMBIFD
York's only fully qualified lady funeral director, undertaker and embalmer.
I have been interested in this line of work since I was 15, and my husband and I were so pleased to finally open our own independent funeral home, Hayley Owen Funeral Director, in 2015.
I take great pride in personalising each funeral to every family's wishes.
By upholding traditional religious and non-religious services, or a more modern funeral, Hayley Owen Funeral Director provide everyone that comes to us with a respectful, bespoke service. We believe that for every life is unique, so is every funeral, and we are proud to offer a range of more unique options such as eco-funerals, a horse drawn hearse, or even a bugle player for a military funeral, so you can personalise your loved one’s service.
Our team strives to be professional and understanding, and you can be as involved in the process as you need, whether you would like us to take care of everything, or whether you want to oversee the personal touches yourself. We can take care of everything for you, from the coffin to the smaller details, such as the flowers, newspaper announcements, service sheets and keepsakes.
We also offer funeral plans should you wish to plan ahead and pre-pay for your funeral.
If a death has occurred, we are available 24 hours a day, 7 days a week. One of our qualified staff will be ready to talk with you, call us on 01904 792525.
Free customer parking avalible
Our reputation at Hayley Owen Funeral Director's has been built on trust and recommendation, and we pride ourselves in giving the highest standard of service. We help guide family members through difficult decisions and legal requirements.
Licensed and qualified funeral directors
Serving York and surrounding communities
IFSO approved premises
From my first contact with Hayley she put me completely at ease and was very generous with her time. The funeral home is beautiful and it is obvious that a lot of thought and effort has gone into making it as comfortable as possible. The whole team are professional, approachable, knowledgeable and very kind and caring. Hayley is such a lovely person and it is clear that she genuinely loves her work. The staff are very respectful and courteous. I have no hesitation in recommending Hayley and her team and felt supported at such a difficult time. Many thanks to you all for helping to ensure that mum was well cared for during her time with you, and for ensuring that the arrangements worked well on the day of the funeral.
Hayley listened to our family and put together a funeral that reflected my mum's wishes. Her team went the extra mile to provide orders of service in Braille for family members who are visually impaired. We didn't feel rushed at any point and the whole team were supportive, respectful and professional at all times.
In what is a difficult time for families, I found all staff at Hayley Owen Funeral Directors sympathetic and understanding. They were highly competent and made sure everything was taken care of. I liked the fact they did everything for me after the initial meeting. There is enough to do when dealing with a relatives death, and they made it a lot easier.
Hayley Owen's has been fantastic throughout the whole process from coming out to the house to meet with my brother before he passed, to guiding me through the process of what needed to happen after, and helped take a lot of arrangements from my shoulders. On the day of the funeral Hayley and her team were so helpful and polite, they really did help a difficult day go smoothly.
Arranging my own mothers funeral was the most difficult thing to do, but Hayley are her team helped an awful process be so much nicer. From having a selection of caskets to choose from (the seagrass was lovely - just perfect for my mum). I’m not sure if all funeral directors do as much as Hayley does, but from liaising with the wake venue, the humanist celebrant, the flowers and sorting the order of service - they took so much stress away with their flawless organisational skills, and it was much more than I expected. Also the finishing touches: the personalised collection box and the touching angel card (that has flower seeds on) I received in the post after the funeral. Hayley’s team do an amazing job, and I would thoroughly recommend them.