From my first contact with Hayley she put me completely at ease and was very generous with her time. The funeral home is beautiful and it is obvious that a lot of thought and effort has gone into making it as comfortable as possible. The whole team are professional, approachable, knowledgeable and very kind and caring. Hayley is such a lovely person and it is clear that she genuinely loves her work. The staff are very respectful and courteous. I have no hesitation in recommending Hayley and her team and felt supported at such a difficult time. Many thanks to you all for helping to ensure that mum was well cared for during her time with you, and for ensuring that the arrangements worked well on the day of the funeral.

Diane Cambridge

I am using Hayley Owen funeral directors at the moment for my dear mum. I am an end of life staff nurse have been for thirty three years so am experienced in end of life care . I wanted to keep my mum at home I thought after her death they offered me support where they would visit every day but I decided to use their chapel of rest .I wasn’t ready for mum to be picked up it felt too soon . They gave me as much time as I needed which was enough and David and Angela were so very professional .They bowed to the back of the private ambulance and Angela walked in front of their immaculate black ambulance respectfully till they were out of sight and David drove soo slowly it was so emotional but respectful . This was the start of our journey so professional , very smartly dressed and gave us great comfort .I had arranged to go with Hayley Owen before mum died I had communication with Beth before hand and Hayley communication was quick and itemised and their services were very reasonable.I knew exactly how much everything was going to be before mum died and they offered support if I needed it before mums death . I could not be happier with how they conducted themselves and respected my mum . Thank you it has made a terrible time more bearable

Lisa Katie

In what is a difficult time for families, I found all staff at Hayley Owen Funeral Directors sympathetic and understanding. They were highly competent and made sure everything was taken care of. I liked the fact they did everything for me after the initial meeting. There is enough to do when dealing with a relatives death, and they made it a lot easier.

Amanda Wood

Hayley Owen's has been fantastic throughout the whole process from coming out to the house to meet with my brother before he passed, to guiding me through the process of what needed to happen after, and helped take a lot of arrangements from my shoulders. On the day of the funeral Hayley and her team were so helpful and polite, they really did help a difficult day go smoothly.

Eddi Sharp

Arranging my own mothers funeral was the most difficult thing to do, but Hayley are her team helped an awful process be so much nicer. From having a selection of caskets to choose from (the seagrass was lovely - just perfect for my mum). I’m not sure if all funeral directors do as much as Hayley does, but from liaising with the wake venue, the humanist celebrant, the flowers and sorting the order of service - they took so much stress away with their flawless organisational skills, and it was much more than I expected. Also the finishing touches: the personalised collection box and the touching angel card (that has flower seeds on) I received in the post after the funeral. Hayley’s team do an amazing job, and I would thoroughly recommend them.

Nicole Hobson